Blvd. Sofia Vicoveanca 68, Suceava, Romania

Terms & Conditions


The website content of is protected by the copyright laws. All rights reserved to Matelo Com SRL. All materials (including without limitation all articles, texts, images, logos, and design) contained on this site are protected by copyright laws and may not be reproduced, distributed, transmitted or published without the written permission of the decision-making person of Matelo Com SRL. It is forbidden to modify the content of these pages, as well as to copy, distribute, transmit, publish, reproduce, perform creations derived from any information or service obtained from or through the site.

However, it is possible to download or copy the specific materials available for this purpose. Being intended for personal, non-commercial purposes only, their use for commercial purposes is forbidden.

For any question or request to use the materials on this website, you can contact us at .

In order to respond to user questions and to obtain access data on our site, it may be necessary to provide personal information such as email and phone number. However, this information will not be used to provide further information about our institution’s services.

Hotel Sonnenhof is committed to securing the privacy of visitors to its website. No personal information will be passed on to third parties, except for third-party partners that ensure the proper functioning of this site.

Third parties may be provided with both general information, traffic on the site, and other statistical information that does not contain personal data.

This site uses technologies that allow us to collect certain technical information about the user: the internet address, the operating system used, the browser type, and traffic information on our site.

All this information collected through the site by Hotel Sonnenhof aims to help improve its services.

*A reservation is considered confirmed upon receipt of the booking confirmation email from Hotel Sonnenhof, from the e-mail address: If you have not received the confirmation email, please contact us by phone at: (+40) 230 22 00 33 or by e-mail:

**The following rooms: Executive Garden Suite, Presidential Garden Suite and Presidential Garden Suite + Interconnecting Room cannot be booked through the website For updated information on the availability of these room types, please contact us at: (+40) 230 22 00 33 or at

Limitation of liability
Matelo Com SRL will not in any case be liable for any damages resulting from or related to the use or inability to use this site.
Matelo Com SRL does not offer any implicit or express guarantee regarding the Site or its content. The information contained on this site is provided as such, without any guarantee as to the reliability and validity of the content and must therefore be verified.
We reserve the right to modify, update and correct the Site and its content at any time, without prior or subsequent notice.
Matelo Com SRL is not responsible for the content of any other website that may be accessible through links or multimedia links on the Site. The links on the Site are provided solely to allow users to access more complete information. Anyone who decides to visit a website connected to the Site does so at their own risk, assuming the task of taking all necessary measures against viruses or other destructive elements.
Users are authorized to create links and links to the Site, subject to the prior written consent of Matelo Com SRL. The right to create a link to this Site does not give any right, implicit or explicit, to the Site and its content and may be revoked at any time without notice.

The right to change the terms and conditions
We reserve the right to complete and / or modify any information published on the site without prior notice to users of the site. Therefore, it is necessary to periodically review the content of this page. Your continued use of our website or service after such changes constitutes your acceptance of the new Terms. If you do not agree with the terms or future versions of the Terms and Conditions, you may not use or access (or continue to access) the Website or the Service.

Applicable law and dispute resolution
These terms, conditions, rights and obligations of the parties, as well as all claims and disputes relating to this agreement, are governed by and construed in accordance with applicable Romanian law. Disputes that cannot be settled amicably will be referred to the competent courts.


Privacy policy:

What personal data we collect and why we collect them
The site stores the personal data you enter in:
1. the reservation form (Name, First Name, Email Address, Telephone, Country, Full Address, Postal Code, Estimated time of arrival, other Special Requests, arrival date, and check-out date). The personal data provided is used to respond to your booking processing request as well as to inform you about the status of the reservation, solve your requests, questions or complaints, etc.
2. the contact form (Name, Email address, Message sent). The personal data provided is used to be able to respond to your request through this form.
If you enter your email address in the Newsletter Subscription Form and press the Sign up button, you agree that the personal data provided (Email Address) will be used to send you periodically or occasionally, by email, information about events or offers about our services. You can unsubscribe at any time by clicking on the unsubscribe link in any received email or by contacting us at . In order to send you Newsletter emails, we use the MailChimp service and this service stores the email address. The MailChimp Privacy Policy is available here: .

An anonymous string (also called a hash) created from your email addresses can be provided to Gravatar to see if you use it. Gravatar’s Privacy Policy is available here: .

Data is stored, processed and transmitted by in compliance with the applicable privacy and privacy laws.

Privacy of personal data
Hotel Sonnenhof guarantees that your personal data will not be leased, given or sold to third parties without your prior consent.

The processing of personal data is done in accordance with the provisions of Law 677/2001 for the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such Data.

We also remind you that your rights, as provided by Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, are: the right to information, the right of access to data, intervention, the right to object, the right to not be subject to an individual decision and the right to appeal to the courts.

In order to exercise these rights, you can address us with a written, dated and signed application, which you can file at our headquarters or at, from where it will be sent to the company’s database administrator, following receive a written response within the time limit set by law.

The processing of personal data is done in accordance with the provisions of Law 677/2001.

Personal data security
The provider uses our own servers or our partners to store personal data. To prevent accidental data loss, daily archives (backups) are created and kept secure for at least 6 months. All equipment used by the service provider for the provision of the service is secure and up to date to prevent unauthorized intrusions.

Any changes that will be made to the Privacy Policy will be posted on the site, so stay informed all the time about how we use your personal information. By continuing to use the site after any changes have been made, we consider that you agree to these changes.


Cookies policy
The information below is intended to inform the user about the placement, use, and administration of “cookies” used by the website.

Please read the following information carefully.

What are cookies?
The cookie is a small file of letters and numbers that will be stored on your computer, mobile device or other equipment used by the user for accessing the Internet. The cookie is installed through a web browser request from a browser (e.g. Internet Explorer, Chrome) and is completely “passive” (does not contain software, viruses or spyware and can not access the information on the user’s hard drive).

What are cookies used for?
These files make it possible to recognize the user’s terminal and present the content in a relevant way, adapted to the user’s preferences. Cookies provide users with a pleasant browsing experience and support our efforts to provide user-friendly services: ex: – Online privacy or relevant advertising preferences. They are also used in the preparation of aggregated anonymous statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content, excluding personal identification of the user.

What cookies do we use?
We use two types of cookies: per session and fixed. The latter are temporary files that remain in the user’s terminal until the end of the session or the closing of the application (the web browser). Fixed files remain on the user’s device for a while, in the cookie parameters or until they are deleted manually by the user.

How does this site use cookies?
A visit to this site may place cookies for purposes of:

Site performance cookies
Visitor analysis cookies
Cookies for geotargeting
Recording cookies
Cookies for advertising
Cookies for advertising providers

Do I have personal data cookies?
Cookies themselves do not require personal information to be used and, in most cases, do not personally identify Internet users. Personal data collected through the use of cookies can only be collected to facilitate certain user functions. Such data is encrypted in a way that makes unauthorized persons access to them.

Delete cookies
In general, an application used to access web pages allows you to save cookies to the terminal by default. These settings can be changed so that automatic cookie administration is blocked by the web browser or the user is notified whenever cookies are sent to the terminal. Detailed information about the possibilities and ways of managing cookies can be found in the application settings area (web browser). Restricting the use of cookies may affect certain features of the web page.

Why are cookies important for the internet?
Cookies are the focal point of efficient Internet operation, helping to generate a friendly browsing experience, tailored to the preferences and interests of each user. Denying or disabling cookies can make some sites impossible to use. Denying or disabling cookies does not mean you will not get online advertising – just that it will no longer be able to keep track of your preferences and interests highlighted by your browsing behavior.

Examples of important uses of cookies (which do not require authentication of a user through an account):

Content and services tailored to user preferences – product categories and services
Offers tailored to user interests – password retention
Retaining Child Protection Filters for Content on the Internet (Family Mode Options, Safe Search Functions)
Limit ad serving frequency – limit the number of impressions of an ad for a particular user on a site
Providing more user-friendly pulsation
Measurement, optimization, and analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed, and how a user reaches a website (e.g. through search engines, directly from other websites, etc.).

Websites run these analyzes of their use to improve sites for the benefit of users.

Security and confidentiality issues
Cookies are NOT Viruses! They use plain text formats. They are not made of pieces of code so they can not be executed or can run themselves. Consequently, they can not duplicate or replicate on other networks to run or replicate again. Because they cannot perform these functions, they can not be considered viruses. Cookies can nevertheless be used for negative purposes. Because it stores information about users’ preferences and browsing history, both on a particular site and on several other sites, cookies can be used as a form of Spyware.

Many anti-spyware products are aware of this and consistently mark cookies to be deleted in anti-virus / anti-spyware removal / scanning procedures. In general, browsers have built-in privacy settings that provide different levels of cookie acceptance, expiration date, and automatic deletion after the user has visited a particular site.

Other security issues related to cookies:

Since identity protection is very valuable and is the right of every Internet user, it is advisable to know what issues can create cookies. In order to constantly transmit information between the browser and the website in both directions, if an attacker or an unauthorized person interferes with the data transmission, the information contained in the cookie can be intercepted.
Although very rare, this can happen if the browser connects to the server using an unencrypted network (e.g. an unsecured WiFi network).

Other cookie-based attacks involve wrong cookie settings on servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to mislead browsers to send information via unsecured channels. Attackers then use the information for purposes of unauthorized access to certain sites. It is very important to be careful in choosing the most appropriate method of protecting personal information.

Tips for safe and responsible cookie-based navigation.

Due to their flexibility and the fact that most visited sites use cookies, they are almost inevitable. Disabling cookies will not allow the user access to the most popular and used sites including Youtube, Gmail, Yahoo and others.

Here are some tips to make sure you’re surfing safely with cookies:

Customize your browser settings concerning cookies to reflect a comfortable level of your cookie security.
If you do not mind cookies and you are the only person using your computer, you can set expiration dates to store your browsing history and personal data.
If you share access to your computer, you can consider the browser setting to delete individual browsing data each time you close your browser. This is a way of accessing sites that place cookies and deleting any visitor information at the end of the browsing session.
Install and constantly update your antispyware applications.
Many of the applications for detecting and preventing spyware include detecting attacks on sites. This prevents the browser from accessing websites that could exploit browser vulnerabilities or download dangerous software.

Make sure your browser is always up-to-date. Many of the cookies based attacks are realized by exploiting the weaknesses of the old versions of browsers. Cookies are everywhere and can not be avoided if you want to enjoy access to the best and greatest websites on the Internet – local or international. With a clear understanding of how they work and the benefits they bring, you can take the necessary security measures so you can surf the Internet with confidence.

Disabling and refusing to receive cookies can make some sites unfeasible or difficult to visit and use. Also, refusing to accept cookies does not mean you will not receive / see online advertising anymore.

It is possible to set up in the browser so that these cookies are no longer supported or you can set the browser to accept cookies from a particular site. But, for example, if you are not registered using cookies, you will not be able to leave comments. All modern browsers offer you the ability to change your cookie settings. These settings are usually found in your browser’s “options” or “favorites” menu.

To understand these settings, the following links may be useful, or you can use the browser’s “help” option for more details.


For any information regarding the use of the Site and these Terms and Conditions of Use, you can contact us at:

Blvd. Sofia Vicoveanca no. 68, Suceava, Romania
tel: +40 230 22 00 33
fax: +40 230 22 00 39

Last update: April 19, 2021